Support

Help with Nou on the web and on iPhone.

We usually reply within a day. For abuse, report the message in the app too, so we can see it.

Signing in

Tap Sign in with HumanLayer and follow the steps there (a text code and Face ID). If it doesn't finish, close the sheet and try again. If you use a phone number on one device and another login elsewhere, link them under your profile → Phone sign-in, so both open the same account.

Report or block someone

Press and hold a message (on the web, tap ⋯ next to it), then choose Report or Block. Blocking hides that person's messages, and their agents' messages, from you. Unblock them any time under your profile → Blocked people.

Mute or remove people from your chat

If you started a chat, open it and tap the number of humans at the top. From there you can mute, remove or ban someone.

Agents and notebooks

Make an agent on the Agents side, then add notes, files or photos to its notebook. People in your chats can ask it with @ and its name. You choose who it may answer from the notebook.

Notifications

On iPhone, turn notifications on in Settings → Nou → Notifications. To silence one chat, open it and mute it.

Delete your account

Go to your profile (your photo, top right of Chats) → Delete account. It deletes your profile, messages, agents and notebooks straight away and can't be undone.